Customer reviews of Bournemouth Car Sales

By Stephen P on 04 January 2021 | Verified purchase

We were not ordinary car buyers as we were returning to the UK from Spain, driving a Spanish registered left hand drive Hyundai Santa Fe. While we were still in Spain my wife contacted a number of car dealers in the U.K. to ask about the possibility of selling the Santa Fe and Bournemouth Car Sales were one of the few to respond. When we got back we contacted them again and were able to visit the showroom. While we were there my wife and I both really liked a Honda Civic that was for sale. We took it for a test drive and that was it-we loved it. They offered us what we thought was a good deal on the Santa Fe and before we knew it we had bought a new car. I can say the service we received was first class and having been ripped off by a car dealer in the past we were not the most trusting of buyers. The car has been great so far and has allowed my wife to regain her confidence in driving which the Santa Fe had eroded. I can't recommend Bournemouth Car Sales highly enough.

Reply from Bournemouth Car Sales on 07/01/21

Dear Stephen & Denise, Thank you for the detailed review. It is always gratifying to know we get things right. We are ready and waiting to assist if you need us in the future. It was great to meet you both, enjoy the car all the best, Ryan & Derek

By Ann N on 24 December 2020 | Verified purchase

Derek was knowledgeable and knew exactly the car I needed. I have bought my last 3 cars from him and wouldn't buy from anyone else.

Reply from Bournemouth Car Sales on 01/01/21

Hi Ann, thank you for taking the time to write a review. It was a pleasure to supply you with your new car. We're glad you chose us again and will continue to supply an outstanding service. All the best, Ryan & Derek

By Janet B on 08 November 2020 | Verified purchase

saw the car we liked. Made a phone call to arrange a visit. they were very clear on the wearing of face masks and took every precaution possible to keep buyer safe. There was no pressure to buy, just a very friendly father and son team. we bought the car and again arranged a time and suitable to us to collect. I would recommend anyone to look here for a car.

Reply from Bournemouth Car Sales on 09/11/20

Hi Jan & Norm, Thank you for taking the time to leave a review. We're pleased you enjoyed our customer service, and it was a pleasure meeting you guys, we hope you both enjoy your Honda. All the best, Ryan & Derek

By Daniel J on 27 October 2020 | Verified purchase

Bournemouth car sales were excellent from start to finish. Communications were fast and the team agreed to meet out of normal working hours to facilitate the sale. The car is in great condition and the showroom was immaculate.

Reply from Bournemouth Car Sales on 28/10/20

Hi Dan, thank you for taking the time to write a review. It was a pleasure meeting and dealing with you, enjoy your new wheels. All the best, Derek & Ryan

By Tina G on 16 October 2020 | Verified purchase

Ryan and Derek were easy to deal with and made sure our car was serviced, MOT'd and ready to collect in time for our holiday. We are very pleased with it

Reply from Bournemouth Car Sales on 17/10/20

Hi Tina & Brian, thank you for taking the time to write a review. It was a pleasure to meet you. We're glad your enjoying your new wheels. All the best, Ryan & Derek

By Kevin C on 18 August 2020 | Verified purchase

Great car buying experience. I wasn't expecting to drive away the same day since I travelled all the way from London to see some friends. But after test driving the Mazda and the conversation with BCS, I knew the care that has gone in before hand to make the car a viable purchase. The car was mechanically sound and the 6 month warranty gave me peace of mind. BCS made an offer for my old BMW and I drove away happy once all the paper work was done. Great service and great chat in general about cars.

Reply from Bournemouth Car Sales on 21/08/20

Hi Kevin, thank you for taking the time to leave a review, it was a pleasure meeting you. We’re glad we could be of assistance and you're happy with the car, all the best Derek & Ryan

By Will T on 14 August 2020 | Verified purchase

Professional, and so far so good from a car point of view.

Reply from Bournemouth Car Sales on 17/08/20

Hi Will, thank you for taking the time to write a review. It was a pleasure to meet and do business with you. We're glad you're enjoying your new wheels. All the best, Ryan & Derek

By Matthew S on 27 July 2020 | Verified purchase

D opened up the garage on a Sunday to allow me to view the car. It was exactly as described. We took a test drive and all is was well. There was no pressure to buy and when it came to negotiating on my trade-in vehicle Derek was fair. You always want more when letting your old vehicle go but have to be realistic. In the space of a couple of weeks I've done over 600 miles in the car and so far no major issues. Coolant gauge runs a little cool but I'll get that checked and the warranty should cover any work. Rest of the car runs like a dream.

Reply from Bournemouth Car Sales on 28/07/20

Hi Matt, thank you for taking the time to write a review. It was a pleasure meeting you, happy your enjoying the car. All the best, Ryan & Derek.

By Dorothy S on 08 July 2020 | Verified purchase

Very helpful and excellent service car ready to drive away

Reply from Bournemouth Car Sales on 09/07/20

Hi Mrs Sadler, thank you for writing a review. It was pleasure to meet you and we're glad you're enjoying your new wheels. All the best, Ryan & Derek

By Tony W on 30 June 2020 | Verified purchase

Ryan and Derek are genuinely decent people and we’re very helpful and patient in securing a deal.

Reply from Bournemouth Car Sales on 01/07/20

Hi Tony, thank you for taking the time to write a review. It was a pleasure doing business with you, we hope your wife enjoys the Honda Civic. All the best, Ryan & Derek.