Customer reviews of Bournemouth Car Sales

By Alex Wright on 06 January 2025 | Verified purchase

Derek and Ryan were terrific throughout the whole process. I saw a Mini Countryman that I liked on their website (which is replete with invaluable detail about all the vehicles listed for sale), then agreed a mutually acceptable deposit with Derek as well as a date to test drive it. I took a train from my home in Oxford to Bournemouth where Ryan was waiting to pick me up at the station. (He later - immensely kindly - gave me a lift back to the station where the suitcase I had stupidly left by mistake on the train was, to my great good fortune, being unloaded into lost property.) Derek supervised the test drive which went without a hitch. Once we had sorted out the paperwork - meticulously prepared and organized by them both - and the relevant monies were transferred, Derek and Ryan offered me tea and biscuits. Their professionalism was exemplary and their kindness went beyond the call of duty. I was extremely impressed by their family-run and well-established operation and wouldn't hesitate to recommend Bournemouth Car Sales to anyone interested in purchasing a quality used vehicle. Their artisanal high-grade stock is more than usually interesting and curated with both care and skill. They also clearly love cars and take great pride in their work. The car I bought from them is a delight, and was presented in immaculate condition. Extremely happy all round with the excellent service and interactions I had with this company.

Reply from Bournemouth Car Sales on 09/01/25

Hi Alex, thank you for taking the time to write a glowing review. It was a pleasure meeting and dealing with you. We are glad to hear you're enjoying your Mini JCW and if we can be of any further assistance in the future please don't hesitate to get in contact. All the best Derek & Ryan

By Rod on 16 December 2024 | Verified purchase

A pleasant and knowledgeable Father and son team who looked after us really well and made the whole process of purchasing our new car from them an easy one . From seeing the car on their website , making an appointment to view it and then going for a test drive was seamless . We left our deposit and got our receipt A few days later they got in touch to confirm that our the remainder of the balance had gone through , the following day we went done to their showroom again to complete the paperwork and collect our new car . It really couldn't have been simpler , with many thanks to Derek and Ryan .

Reply from Bournemouth Car Sales on 18/12/24

Hi Rod, thank you for taking the time to write a review. It was a pleasure to meet you and your wife and we're glad you were happy with the service you received. We hope you enjoy your Mercedes and if there's anything we can help with in the future, please don't hesitate to contact us. All the best, Ryan & Derek

By Anonymous on 29 October 2024 | Verified purchase

I made initial enquiries with Derek who was very helpful about the vehicle and took details of my vehicle. I made an appointment to view the vehicle which was in very good condition and preparation. I decided to buy the vehicle and we agreed a good trading value for my own car. Ryan gave me total commitment and attention throughout and was very helpful on the paperwork

Reply from Bournemouth Car Sales on 01/11/24

Hi, thank you for taking the time to write a review. It was a pleasure to meet and your Wife. We're glad you're happy with the Honda Civic Tourer and also the service you received. If we can be of any further assistance in the future, please don't hesitate to contact us. All the best, Ryan & Derek

By Anonymous on 12 October 2024 | Verified purchase

Top notch, they stayed in touch through out the process to collection and picked us up from the train station.

Reply from Bournemouth Car Sales on 22/10/24

Hi, thank you for taking the time to write a review. It was a pleasure to deal with you and your partner, and we're glad that you were happy with the service & vehicle you received. We hope you enjoy the BMW. All the best, Ryan & Derek

By Mike on 02 October 2024 | Verified purchase

We purchased a vehicle from Bournemouth Car Sales and couldn’t be happier. The company carefully selects their vehicles and always sell the highest quality ones around. All of the stock that they have always comes with great service history and when we were in the showroom, every single car was immaculate. If you purchase a car from this dealer you know you’re getting a quality well looked after vehicle. The after sales care was also exceptional. Ryan was extremely helpful throughout the whole process and after the purchase of the vehicle. Would highly recommend this lovely, family run company.

Reply from Bournemouth Car Sales on 09/10/24

Hi Mike, thank you for taking the time to write a review. It was a pleasure to meet and do business with you. We're glad you're happy with the Mazda and also the service you received. If we can be of any further assistance in the future, please don't hesitate to contact us. All the best, Ryan & Derek

By Louise Day on 18 September 2024 | Verified purchase

Polite, professional and honest from the first point of contact to final collection. A small, family-run business with a select few quality cars. The vehicle was exactly as described and photographed. A very non-pressurised viewing (by appointment) and no attempt to up-sell (ie take out longer AAA Warrenty guarantee period or finance ), test drive for as long. (Within reason) as required. Paperwork/ transfer documents completed in minutes on collection. Even let me use their phone to ring my husband when I realised I had left my mobile in his car! Would definitely recommend and will use as first port of call when we seek to replace our second car in the next couple of years. Thank you Ryan and Derek 😀

Reply from Bournemouth Car Sales on 23/09/24

Hi Louise, thank you for taking the time to write a review. It was a pleasure to meet you and your husband, and we're glad you're enjoying your BMW and the service you received. If you require any further assistance in the future please don't hesitate to contact us. All the best, Derek & Ryan

By Anonymous on 18 September 2024 | Verified purchase

Good friendly service easy to deal with very helpful

Reply from Bournemouth Car Sales on 23/09/24

Hi, thank you for taking the time to write a review. We're glad you were happy with the service you received and you're enjoying your new wheels. If you require any further assistance in the future please don't hesitate to contact us. All the best, Derek & Ryan

By Bill Parkinson on 15 August 2024 | Verified purchase

Very accommodating, I had to travel a couple of hours by rail to get to Bournemouth and Ryan very kindly picked me up at the station. The car was immaculately presented when we got to the garage, and was in a better condition than I expected. All the paperwork associated with the purchase was completed professionally and I was on my way in the car within a couple of hours. Very happy with my purchase.

Reply from Bournemouth Car Sales on 16/08/24

Hi Bill, thank you for taking the time to write a review. It was a pleasure to meet you and we're glad you were pleased with the service you received and that you're enjoying your BMW. If we can be of any further assistance in the future, please don't hesitate to contact us. All the best, Ryan & Derek

By Anne Peters on 23 July 2024 | Verified purchase

Good web site , with very good photos. Good telephone manner. Full information given about the car , attentive without pushing the sale . Very efficient with the paperwork . Very pleased with the car

Reply from Bournemouth Car Sales on 01/08/24

Hi Anne, thank you for taking the time to write a review. We're pleased you're happy with the car and also the service you received, it was a pleasure to meet you. If we can be of any further assistance in the future, please don't hesitate to contact us. All the best, Ryan & Derek

By Anonymous on 23 July 2024 | Verified purchase

Ryan was incredibly helpful throughout the entire process of purchasing my new car. He made the whole process very smooth and stress-free, which I really appreciated. I would absolutely recommend Bournemouth Car Sales to anyone in future. Thank you so much, I am very happy with my new car! :)

Reply from Bournemouth Car Sales on 01/08/24

Hi, thank you for taking the time to write a review. It was a pleasure to meet and do business with you. We're pleased you're happy with your new wheels and the service you received. If we can be of any further assistance in the future, please don't hesitate to contact us. All the best, Ryan & Derek