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Warranty

     

Our warranty

All vehicles as standard come with our in house 6 months or 6,000 miles “Engine and Gearbox Warranty”, this only includes the mechanical failure of the working internal parts of the "Engine and Gearbox" and excludes any wear and tear and consumable items including external systems and auxiliary devices.

Wear and tear items

Turbo, air conditioning compressor unit, water pump, timing chains, starter motor, alternator, steering rack, coil springs, gearbox, clutch, dual-mass flywheel, torque converter, differential, drive shafts, exhaust systems, catalytic converters, DPF filters, EGR valves, fuel pump, abs pump, electronic control unit, head gasket, wheel bearings.

Consumable items

Glow plugs, fuel injectors, sensors, Ignition coil pack, battery, tyres, brake pads/discs, bulbs, wiper blades, auxiliary belts, bushes and gaiters etc.

Mechanical breakdown insurance

A car warranty protects you against the cost of parts and labour in the event of a mechanical or electrical breakdown. This warranty can be used at any VAT registered garage Nationwide. The policy includes: Turbo - ABS - A/C and certain parts & labour cover up to £1,000 per claim - unlimited mileage and amount of claims. To see full details of what is covered please copy and paste the following link below into your browser:

https://www.customerprotect.com/essential

Nationwide Warranty 6 months - £250, 12 months - £375

Mutimedia systems, Catalytic Converters and DPF Filters can be insured with our upgrade package for an additional £100

PLEASE NOTE

When buying a used car you must consider “fair wear and tear” and minor faults. Fair wear and tear occurs when normal usage causes acceptable deterioration to a vehicle. You can measure this against the price of your car when it was brand new. A used car is a part worn device. It is not as good as new - this is why it is vastly cheaper. We ask our customers to be reasonable with their expectations. If something goes wrong with your car and it is outside of the warranty term, it may still be worth getting in touch as we have specialist repairers who support us. If you are unsure regarding any aspect of your purchase please do not hesitate to ask us. We are here to help.

Terms and Conditions - Warranty Claims

If you have our in house 6 months or 6000 miles Engine and Gearbox Warranty and you encounter problems with your car you must contact us or return it to us straight away. You cannot carry out repairs beforehand and send us the invoice. If you contract a third party to return the car to us you will be liable for the cost. We do not supply courtesy cars under any circumstances. You are advised that Membership of a reputable Motoring Organisation for as little as £1-2 a week is recommended for peace of mind. See: breakdowncovercomparison.co.uk - It is the consumers responsibility to return the vehicle to the trader in the event they wish to exercise their statutory rights.

If you have purchased an extended 6 months AutoProtect warranty policy with your car and you encounter problems you must contact the warranty company straight away, i.e depending on the issue, you must first check that the repair/part is covered in your policy leaflet. To see full details of whats covered please copy and paste the following link into your browser: https://www.customerprotect.com/essential - remember you have a used car and not a new one, so not all parts will be covered, "No repairs should be carried out before obtaining an authorisation number from the warranty company". See below.

How do I make a autoprotect warranty claim?

Please copy and paste the following link below into your browser, see: My claim / Make a warranty claim and Where can I get my car repaired under warranty?

https://www.autoprotect.co.uk/customer_support

Claims line: 01279 456 500